CosmicSpins Casino Privacy Policy

Welcome to the CosmicSpins Casino privacy policy. We are Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We operate the website www.cosmicspins.com under licence number 57869 issued by the United Kingdom Gambling Commission, and the same licence covers the gambling software platform we provide. This policy explains how we collect, use, store, and protect your personal data when you visit our site, use the Cosmic Spins app, or play through our platform. By using our services you agree to the practices described below.

Information We Collect

At Cosmic Spins, we are committed to being transparent about the data we gather. When you complete the cosmic spins register process, we collect identifying information such as your full name, date of birth, residential address, email address, and telephone number. We also collect payment details when you make a deposit or request a withdrawal, including the last four digits of your card or the account details of your chosen payment method.

• We collect account information provided during cosmicspins login and registration
• We record gameplay activity, including slots, live casino, roulette, and table game sessions
• We gather technical data such as IP address, browser type, and device identifiers when you access our CosmicSpins platform via desktop, mobile, or tablet
• We store communication records from live chat, email, and SMS support interactions
• We collect verification documents required for identity and age checks

How We Use Your Data

We use your personal information to operate our services responsibly and lawfully. Our CosmicSpins systems process your data to verify your identity, prevent fraud, and comply with our licence obligations under the UKGC. We also use your data to process deposits and withdrawals, manage your Weekly Rewards Club participation, and deliver promotional offers such as free spins and welcome bonuses where you have opted in.

• We use your data to authenticate you during cosmic spins casino login sessions
• We process your information to manage cosmic spins deposit and cosmic spins withdrawal requests
• We analyse account activity to detect suspicious behaviour or breaches of our terms
• We use contact details to send account notifications and, where consented, marketing communications
• We may use your data to respond to enquiries about a cosmic spins bonus, promotional eligibility, or account status

Location and Jurisdiction Verification

Because our licence restricts us to Permitted Jurisdictions, we use your data, including IP address and device location, to confirm you are accessing CosmicSpins Casino from Great Britain or another jurisdiction permitted under our Gibraltar licence. Where VPN use prevents accurate location verification, we reserve the right to restrict your account and withhold winnings beyond a zero net deposit position for the duration of the breach.

Cookies and Tracking Technologies

Our CosmicSpins website uses cookies and similar technologies to remember your preferences, keep you securely logged in, and analyse how you interact with our services. Cookies also help us recognise returning players when you use cosmicspins login on the cosmic spins casino app or desktop site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services or comply with legal obligations.

• We share data with payment providers such as Mastercard, Visa, PayPal, Trustly, MuchBetter, and AstroPay to process transactions
• We share information with identity verification and fraud prevention providers
• We disclose data to the UK Gambling Commission and other regulators where legally required
• We share limited data with our game providers, including NetEnt, Pragmatic Play, Play'n GO, and Blueprint Gaming, solely to operate gameplay and settle winnings
• We may share data with law enforcement authorities where required by law

Data Security

We at CosmicSpins take data protection seriously and implement industry-standard technical and organisational measures to safeguard your personal information, including encryption, secure servers, and restricted internal access. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory recordkeeping obligations under our UKGC licence. Where you close your account, we may still retain certain records for a period required by anti-money laundering and gambling regulations before secure deletion.

Your Rights

Depending on your jurisdiction, you have rights regarding your personal data, and our CosmicSpins team is here to help you exercise them.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing activities, including marketing
• You have the right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or email us at cosmicspins@gracemediasupport.com.

International Data Transfers

As we operate from Gibraltar and serve players primarily in the United Kingdom, your data may be processed in jurisdictions outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place consistent with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Marketing Preferences

If you have opted in to receive updates about a cosmic spins no deposit bonus, promotional codes, or other offers, you can withdraw your consent at any time through your account settings or by contacting our support team. We will continue processing transactional communications necessary for your account, such as deposit confirmations and withdrawal notifications, regardless of your marketing preferences.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of CosmicSpins Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you need assistance with your cosmicspins login, account verification, or a cosmic spins casino bonus query, our support team is available around the clock via live chat, email at cosmicspins@gracemediasupport.com, or SMS at +447700143450.